Support

Help with your account, verification, safety and Premium. If you can’t find an answer here, write to us. A real person reads every message.

Contact us

In the app, go to Settings, then Help & Support. Or email us from the address on your account. We aim to reply within 24 hours.

support@joinnoora.com

Noora is coming soon to the App Store, for iPhone, in the United States and in Canada outside Quebec.

Safety

Noora doesn’t run criminal background checks on members. Our Safety Policy explains how we keep Noora safe.

If you are in danger, call 911 first. Then report the member in the app.

Safety awareness

  • Anyone who is able to commit identity theft can also falsify a dating profile.
  • There is no substitute for acting with caution when communicating with any stranger who wants to meet you.
  • Never include your last name, email address, home address, phone number, place of work or any other identifying information in your profile or your first messages. Stop communicating with anyone who pressures you for personal or financial information, or tries in any way to trick you into revealing it.
  • If you choose to meet another member in person, always tell someone in your family or a friend where you are going and when you will return. Never agree to be picked up at your home. Always provide your own transportation to and from your meeting, and meet in a public place with many people around.

More ways to stay safe

  • Take your time getting to know someone in the app before sharing contact details.
  • Involve your family or wali if that is your practice. A sincere match will welcome it.
  • Never send money, gifts, gift cards, cryptocurrency or financial details to someone you met on Noora, whatever the reason they give. Report anyone who asks.
  • Be wary of anyone who won’t share recent photos, avoids questions about themselves, or pushes very quickly to talk about money or moving abroad.
  • Trust your instincts. You can unmatch, block or report anyone at any time, and they are never told who reported them.

Report a member or a problem

You can report a member from their profile, from your conversation with them, or from their story. Reporting someone also blocks them. Our team reviews every report within 24 hours. If we take action, we let you know in the app.

Intimate images shared without consent

If an intimate image or video of you is on Noora without your consent, use our removal request form. You don’t need an account.

You can also email support@joinnoora.com with “Removal request” in the subject. Include:

  • your name and how to contact you;
  • your signature (typing your full name is enough);
  • enough information for us to find the image, such as the member’s name and where you saw it;
  • a short statement that you believe in good faith it was shared without your consent.

Someone acting for you can send the request. We remove the image, and any copies we know of, within 48 hours of receiving a valid request.

Common questions

How do I delete my account?

In the app, go to Settings and tap Delete account. Your profile is hidden right away. You have 30 days to change your mind by signing back in. After that, your account is permanently deleted, as described in our Privacy Policy.

Deleting your account doesn’t cancel Premium. Cancel it in your iPhone’s Settings, under your name, then Subscriptions.

If you can’t open the app, email us from the address on your account, or tell us the phone number on it. We will confirm it’s you before deleting anything.

How do I get a copy of my data?

In the app, go to Settings and tap Download My Data. You can do this once every 24 hours. To ask for anything else under privacy law, email us with “Privacy request” in the subject.

How do I take a break without deleting my account?

Go to Settings and tap Pause account. You disappear from Discover, but your matches and conversations keep working. You can unpause at any time.

How do I cancel Premium or get a refund?

Premium is billed by Apple. To cancel, open your iPhone’s Settings, tap your name, then Subscriptions, then Noora. Cancel at least 24 hours before your renewal date to avoid the next charge. You keep Premium until the end of the period you paid for.

Apple handles all refunds. You can request one at reportaproblem.apple.com.

I bought Premium but don’t have it

Make sure you are signed in to the same Apple Account you bought it with, then go to Settings in Noora and tap Restore Purchases. If that doesn’t work, write to us.

I’m not getting my sign in code

Noora works with mobile numbers in the United States and Canada, except Quebec numbers for now. Check that the number is right, wait 30 seconds and tap resend. Codes can take a minute to arrive. If you still don’t get one, write to us with the number you are using.

How do I change my phone number or email address?

To change your email address, go to Settings, then Email, and confirm the new address with the code we send you. Changing the phone number on an account isn’t available yet. If you’ve lost your number, write to us and we will help.

Why isn’t my profile showing yet?

Every new profile is checked before other members can see it. We check your photos and your selfie. If a photo isn’t approved, your profile shows a message so you can replace it. If you have been waiting more than a day, write to us.

How does selfie verification work?

With your consent, our provider checks that a real person is taking the selfie, then compares your selfie with your profile photos to confirm it’s you. If the checks don’t clearly pass, a person on our team can review it instead. Your selfie is never shown to other members. Our Privacy Policy explains what is kept and when it is deleted.

My account was suspended or banned

Open the app and tap Appeal This Decision to tell us why you think we got it wrong. You can appeal each decision once, and a person on our team reviews it. If you can’t sign up because of a ban you had nothing to do with, for example because your phone number used to belong to someone else, write to us.

How do I block someone?

Open their profile or your conversation with them and choose Block. They aren’t told, and they can no longer see you or message you.

I’m not getting notifications

Check that notifications are on for Noora in your iPhone’s Settings, and for each kind of notification in Noora’s Settings.